Lost the receipt — is the warranty still valid?
Short answer: your right survives, but proving it gets harder. The warranty is tied to the purchase, not to the piece of paper; the receipt is just the easiest evidence. If it's gone, there are alternatives.
What can prove the purchase instead?
A bank or credit-card statement, an e-invoice, the order confirmation email, the store's own sales records and the serial number registration usually prove the purchase. For online orders, the order history in your account is normally enough.
The invisible problem with thermal receipts
Thermal receipts fade within 6–24 months — even a receipt you kept safe can become unreadable. So keeping the paper isn't enough: photographing it the same day and storing it digitally is the only durable solution.
A storage routine that works
For every product keep three things together: a photo of the receipt, a photo of the product, and the purchase date. Keep them in one place — not scattered across boxes and email searches — and you can file a claim within minutes when something breaks.
Frequently asked questions
Is a credit-card statement enough for a warranty claim?
Most sellers and service centers accept a statement showing the date and amount as proof of purchase. It doesn't show the exact item, so back it up with an e-invoice or order record when possible.
Is a photo of the receipt acceptable?
Yes — a readable photo or scan is accepted in practice. What matters is that the date, seller and product are visible.
Does the warranty work for gifts?
Yes — the warranty follows the product, not the person. Passing a copy or photo of the receipt to the recipient makes claims much easier.
What if the receipt only lists a vague or wrong item description?
Even if the receipt just says “electronics” or the category name, most sellers accept it when the date, amount and store match up. Keeping the product's serial number together with the receipt makes that match easy to prove.
The store I bought from has closed down — who honors the warranty now?
The legal warranty is tied to the product, not a single store — you can go straight to the manufacturer's authorized service or the importer. If an extended warranty was sold through a third-party insurer, that policy usually survives independently of the store; check who the contract names as the responsible party.
Track it with GARANT. Save your products with their receipts and get notified before the warranty ends. Free, offline, no account.
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